Memory of the Month: I’ll connect you!

By on August 30, 2011 at 2:46 PM

Posted in: Sales and Service

In honor of GEICO’s 75th anniversary, we’re sharing an image from GEICO’s past each month this year and inviting you to exercise your caption-writing skills.

GEICO has always prided itself on its use of the latest technology. Back in the 1950s, the switchboard hardware you see here, operated by swift and sure-handed employees, comprised a state-of-the-art call-handling system.

GEICO still employs some human operators, but we no longer need more than one per location. These days, the vast majority of our incoming calls are quickly and automatically steered to available associates with the expertise to meet the callers’ needs, whatever they may be.

The supervisor standing behind these ladies doesn’t seem too pleased to have a photographer intruding. What do you suppose she’s thinking?