What makes GEICO tick?

By on April 6, 2010 at 11:11 AM

Posted in: Claims

Guest Blogger: Chandler A., claims manager, Macon, Ga.

At GEICO, being “fanatics for outstanding customer service” is the fabric of our corporate culture and the primary building block for all that we do. My view on this comes from a unique perch. You see, I happen to be the only “me” there is in this entire company. I am the registered nurse and rehabilitation coordinator for insureds who have been badly injured in motor vehicle accidents and require some sort of lifetime care. 

I ensure that my clients and their families have everything they need to recover from these life-changing injuries as well as possible. I know that I will be looked upon as that client’s “face-of-the-company” for decades to come. I am our insured’s advocate for exceptional medical and rehabilitative services, and the one who makes sure company assets are properly set aside and managed for that person’s care. Some clients even come to see me as a part of their family and will call me up every month or so just to see how I’m doing and to keep me personally updated on the status of the injured person. To me, it is an honor to be a part of it all and I do not take my duties lightly. 

I was hired by GEICO 12 years ago in an entry-level claims position. Since “day one,” the importance of customer service has been constantly reinforced as an integral part of my job, and it has helped me serve GEICO’s most special customers who continue to face the most difficult of circumstances.