Choosing a Body Shop

By on March 11, 2010 at 7:24 AM

Posted in: Claims

Guest Blogger: Bill K, auto damage supervisor, Maryland

You’ve had an accident; now where do you turn for repairs to your vehicle? Take a quick look in the phone book – there are probably dozens of body shops in your area that would be more than happy to fix your vehicle. How do you pick the right one?

It’s not as hard as you may think, but if you don’t know where to start, here are a few ideas:

  • Check out online reviews at Web sites like for testimonials from other customers.
  • Ask your friends and relatives. Their first-hand experiences are a great source of information.
  • Your insurance company may have a “direct repair program” set up at a body shop in your area. These are one-stop shops with the body shop estimator, insurance adjuster and rental car service all under the same roof. They typically carry a lifetime guarantee for the work they perform. GEICO’s Auto Repair Xpress® program is an example.
  • A local car dealership may be able to suggest a body shop that specializes in specific types of vehicles, like Land Rovers or other European cars.

A word of caution when it comes to getting your car repaired: you should be skeptical of anybody who is trying to rush you into making a decision – their interests may not be in line with yours. It’s your car, and nobody has the right to repair your car without your authorization. Take your time, do the research, and you’ll be comfortable with your decision.