GEICO’s a hit in Houston

By on May 16, 2014 at 3:11 PM

Posted in: Working at GEICO

Houston OfficeBy guest blogger Alex Danoff, public relations

These are truly exciting times at GEICO. After successfully launching a new office just outside of Indianapolis in 2013, GEICO held a celebratory ribbon-cutting event last month to officially open the company’s new claims operation in the greater Houston area.

Texas Gov. Rick Perry, who also attended GEICO’s announcement event for the Houston office in December 2013, joined Berkshire Hathaway Chairman and CEO Warren Buffett, GEICO Chairman and CEO Tony Nicely and GEICO Houston branch manager Tara Carthew as they cut the ribbon on the brand-new 138,000-square-foot facility. Many of GEICO’s partners in the community, as well as some 340 new GEICO associates, also attended the ceremony.

Will GEICO be expanding further in the future? While I don’t know of any specific plans, I wouldn’t bet against it, based on the company’s strong growth and extensive hiring efforts. I guess we’ll just have to stay tuned!

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Get fit, go green and happy graduation

By on May 12, 2014 at 2:25 PM

Posted in: Working at GEICO

Shannon Smedstad, GEICO Careers blogger

Each month, we share information from around the company via the GEICO Careers Now video series. Have you seen any of our videos on YouTube? Well, if you just answered, “no,” I’m here to encourage you to check out the May edition.

In this short, upbeat video, you’ll meet Victoria — a GEICO associate currently participating in our Management Development Program for college graduates. She’ll share information on how our associates are getting fit and going green, and how GEICO recognizes innovation and exceptional work.

We’re hiring great people.

If you are looking for a company that will help you develop personally and professionally, and will support your fitness and future … GEICO could be the place for you! We’re hiring motivated professionals for careers in sales, customer service, claims and auto damage, as well as IT pros and college grads for our leadership programs.

Check out all that GEICO has to offer at geico.jobs.

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Meet Charde, who assists geico.com customers

By on April 29, 2014 at 1:39 PM

Posted in: Sales and Service, Working at GEICO

By guest blogger Brittany Thompson, GEICO Careers

Are you interested in working in customer service at GEICO? As a customer service representative, you receive industry-leading training from the fastest-growing auto insurance company and become a licensed insurance professional. 

You then have the opportunity to delight our policyholders every day by handling their policy needs and educating them about insurance. It’s a rewarding career with plenty of opportunity for advancement! But don’t take my word for it; let’s hear from someone who’s actually working in GEICO customer service.

ChardeCharde has been with GEICO more than two years, and has been promoted three times. She is currently an Internet service representative 2, assisting customers online, handling their questions and concerns effectively and efficiently. I asked Charde a few questions to understand how she’s become so successful in her career. 

What are your thoughts on GEICO’s training?

The GEICO training helped out a great deal. My success is definitely a reflection of the training I’ve received. 

What’s your favorite thing about working in GEICO’s customer service department?

You never know what to expect! One customer may have a request that is fairly simple; the next may have one concern that requires more time and dedication. But they all need us, and that feels great to know that they rely on us. And we kind of hold their cares in our hands.

What do you see yourself doing next at GEICO?

GEICO has so many opportunities for advancement, so I hope to move into supervision and management.

What keeps you at GEICO?

The atmosphere and economic stability. Everyone is so friendly and upbeat. You have so many positive influences around you, it’s hard to have a bad day. With furloughs and layoffs happening all around, it’s good to know that GEICO is such a stable company.

If you’re motivated and friendly, and looking for a career where you can make a difference, check out the Careers section of GEICO’s website to find customer service positions in many locations across the country. Be sure to also check out our leadership programs in customer service. Come join our GEICO family!

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Memory of the Month: the most important meal of the day

By on April 25, 2014 at 2:18 PM

Posted in: Odds & Ends, Working at GEICO

CrepesEach month, we share an image from GEICO’s past and invite you to exercise your caption-writing skills.

I’ll have one – or two, even! Griddles sizzling, crepes cooking … why wasn’t I invited? Well, it might have been because I wasn’t working at GEICO yet. I’m not exactly sure when this photo was shot, but judging from the rotary-dial AND push-button phones on the desk behind these ladies, my guess is the late 1970s.

If there’s one thing we know here at GEICO (aside from insurance, of course), it’s the power of food. There’s no more reliable way to ensure good attendance at your event than to include something enticing to nosh on. And if you dare to hold an event without offering food, you’d better have some pretty darn compelling stuff on your agenda if you expect people to show up.

We just had a textbook example of this phenomenon at the corporate headquarters, where I work. Once a quarter, we have what we call an Executive Breakfast. We invite someone from our executive ranks to address a group of a few dozen associates at a morning meeting. These are invariably interesting sessions, where dynamic presenters give attendees an opportunity to look “behind the curtain” at parts of our business they wouldn’t know about otherwise – and everyone enjoys a nice spread of breakfast burritos, bagels, pastries, fruit, coffee, juices and water.

This week’s event was well-attended, as they always are, and the event-marketing team that gave the presentation had lots of interesting tales to tell. But how many people would have attended if the breakfast buffet wasn’t included? We’d like to think the answer is “plenty.” But in reality, we don’t know … and we dare not find out!

So what will you have on your crepes?

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Born to code? Attend GEICO’s IT Night May 1

By on April 23, 2014 at 2:10 PM

Posted in: IT @ GEICO, Working at GEICO

IT FB adAre you (or is someone you know) looking for an innovative IT career? 

GEICO – a proven online and mobile industry leader – seeks IT pros skilled in .NET, Java, Guidewire, Middleware, WAS, UI / UX,  JBOSS, TomCat, Apache, SQL DBA/DB2, Big Data Administration, and iOS and Android technologies to join our dynamic team.

During GEICO’s career night, job seekers will meet with recruiters and IT managers, and be considered for on-site interviews. This recruiting event will be held on May 1, from 5 to 8 p.m. at our corporate office located at 5260 Western Avenue, Chevy Chase, Md. If you are familiar with the D.C. area, we’re within walking distance of the Friendship Heights Metro stop on the Red Line.

With more than 2,000 people working in IT at GEICO, not only are we a top employer for tech pros, we’re also at the cutting edge of our industry. We’re utilizing emerging technologies to drive results, enhance our customers’ online experiences, and boost bottom-line results. As our CEO often says, “There’s never been a better time to be a GEICO associate.”

We’re big on IT! Ready to join our team?        

RSVP by April 28 to ITcareers@geico.com and attach your resume. Refreshments will be served and there will be a raffle for a fantastic prize!

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Meet Eric: from the islands to the mainland

By on April 21, 2014 at 3:09 PM

Posted in: Claims, Sales and Service, Working at GEICO

As the community manager for GEICO’s Associates & Alumni group on LinkedIn, I get to “meet” co-workers in other locations who I wouldn’t normally see. Eric is one of them. After reading his career progression at GEICO on his profile, I picked up the phone and gave him a call.

Here is his GEICO story …      

EricFEric F., MBA and Six Sigma black belt candidate

GEICO associate since 2005

How did you learn about careers at GEICO?

I had graduated from the University of the Pacific with a B.A. in psychology and read an ad in the Honolulu Advertiser. I started my career in our Hawaii office as a customer service representative, and then transferred to our San Diego office to work in the claims department.

What do you do at GEICO?

Prior to being a black belt candidate, I was a supervisor in our claims department. Today, I analyze business processes and manage projects designed to improve our operations. I’m also responsible for teaching Lean Six Sigma classes to other associates in my location.  

How have you made a difference at GEICO?

By encouraging members of my team to step outside of their comfort zones and strive to be the best they can be. It’s rewarding to see former employees promoted up through the ranks and pursuing their passions.

What’s the most innovative project you’ve worked on so far? 

Right now, my team is working to optimize and expand our claims self-service options by utilizing the GEICO mobile app. When we are done, I’m going to push for a Maxwell the Pig commercial to talk about our changes!

If you could tell someone one thing about GEICO, what would it be? 

GEICO is always looking for ways to improve. We’re a focused organization and it’s inspiring to be challenged every day.

What is your favorite moment at GEICO? 

I had the opportunity to hear Warren Buffett speak during the recent financial crisis and it was very interesting to hear his perspective as such a historical event was unfolding.

Many of our associates start their GEICO careers in a representative role. If you are looking for a company that offers professional development and career advancement, GEICO could be the right place for you. We’re hiring representatives in sales, claims and customer service. Learn more at www.geico.jobs.

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IT@GEICO: ‘Challenging, ambitious and innovative’

By on April 18, 2014 at 8:09 AM

Posted in: IT @ GEICO, Working at GEICO

Welcome back to the IT @ GEICO series. Today, I want to introduce you to one of our information technology associates who is leading projects that assist millions of customers. Let’s meet Catherine—an International Studies major turned IT pro—who describes her work as “challenging, ambitious and innovative.”

GEICO IT associateCatherine L., lead programmer analyst

GEICO associate since 1997, U. of Vermont alumna

What do you do at GEICO?

I lead a team of developers, architects and analysts as we implement new enhancements and maintain existing features of GEICO’s service application, which is used by our customer service representatives and customers.

What’s the most innovative project you’ve worked on?

It would be Single Sign-On for our customers which we implemented late last year. Our customers now have a single account with one set of log-in credentials for all of their GEICO-affiliated policies. This moves our company in the direction of client-level interactions, rather than policy-centric interaction.

What type of technologies do you use?

I started my career as a mainframe developer using COBOL, CICS and JCL. I then moved to coding in SmallTalk and using object-oriented principles. As a developer in the Internet Business Unit, I used Java and Blaze. Now as a lead, I’ve been exposed to jBPM, web services, JSF, XForms, Splunk and Wily.

How have you made a difference here?

In addition to the project work, I’ve done a lot of mentoring and coaching my peers, as well as direct and indirect reports. It’s very gratifying when I can help others understand technology and achieve more.

If you could tell someone one thing about GEICO, what would it be?

GEICO values its employees. There are many opportunities and classes that allow people to drive their own careers. I began as an entry-level programmer on the mainframe and moved to working with object-oriented technologies, and moved up from senior programmer to lead.

Working in IT @ GEICO offers the ability to utilize the latest technologies and work with innovative teams. You will learn a lot, be challenged and can build a lasting IT career. Learn more and apply today at geico.jobs/IT.

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Not looking for a desk job? Attend a GEICO adjuster job fair.

By on April 15, 2014 at 10:36 AM

Posted in: Claims, Working at GEICO

auto damage adjusterWhat is an “adjuster?” What do they do? At a very high level, adjusters deliver on GEICO’s promise to “be there” after an accident or a natural disaster. Recently, I visited with some of GEICO’s auto damage adjusters, and was impressed by the passion and professionalism with which they help our customers.

We’re currently hiring auto damage trainees, as well as experienced adjusters and associates for our Management Development Program. There are opportunities all across the United States for field adjusters (think company car and servicing a territory), Auto Repair Xpress adjusters who work within local collision centers, and drive-thru location adjusters who assist customers whose cars are safe to drive.

If you’re looking for a never-boring, fast-paced career that allows you to interact with customers, negotiate, solve problems and make a difference, auto damage could be the right place for you. Learn more by attending one of these upcoming career fairs.

Auto Damage Career Events

How to Prepare

Job seekers are encouraged to apply online a day or two prior to one of the listed events. Also, we recommend that you research GEICO and the Auto Damage role; you’ll find lots of information at our Careers site on geico.com. You’ll find career path and training information, as well as a video via geico.jobs/AD. Bring your resume and dress to impress!

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GEICO and Talladega Superspeedway: the new shake and bake

By on April 14, 2014 at 2:00 PM

Posted in: Marketing & Communications

GEICO 500

If Will Ferrell ever hits the racetrack to reprise his role as Ricky Bobby in a sequel to the hit 2006 movie, “Talladega Nights: The Ballad of Ricky Bobby,” the GEICO Gecko just might have a starring role.

GEICO and Talladega Speedway have announced that the NASCAR Sprint Cup Series race at NASCAR’s celebrated speedway in Talladega will now be known as the GEICO 500. Talladega Superspeedway, which is the biggest of NASCAR’s race tracks and also offers the most acreage for camping and vehicle parking, will host GEICO 500 weekend Oct. 17-19, 2014.

And while GEICO had previously sponsored various campgrounds around Talladega Superspeedway, the new partnership will also make GEICO the Official Auto, RV, Motorcycle and Powersports Insurance Provider of Talladega Superspeedway. GEICO has been a mainstay in NASCAR in recent years with its sponsorship of Germain Racing and driver Casey Mears, as well as its sponsorship of the GEICO 400 at Chicago Speedway from 2011-2013.

So NASCAR fans, mark your calendars and get ready to cheer alongside the Gecko this fall in Talladega. Just be sure to keep an eye out for that pesky Jean Girard; he gets cranky when the other drivers spill his macchiato.

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Meet Thea, dedicated to developing GEICO’s future leaders

By on April 10, 2014 at 9:39 AM

Posted in: Working at GEICO

TheaJHave you ever met someone that you could just listen to for hours, and continue to learn and be inspired? For me, one of those people at GEICO is Thea, our director of management development.

Here is her GEICO story …

Thea J., director of management development

GEICO associate since 1985

What do you do at GEICO?

My current position is director of management development. In this role, I have responsibility for GEICO’s Emerging Leaders Program, which prepares new associates for management-level positions. Additionally, I lead and direct companywide diversity training initiatives and corporate mentoring, and I participate in talent management initiatives.

Can you tell us about your career path?

I started as a sales counselor and did that job for about one year. Originally, I was planning to stay at GEICO for two years until I figured out what I really wanted to do.

Then, I was offered a position to train new sales and service associates, as well as to lead executive training sessions. After that, I was a senior management training & development specialist before transitioning to HR to lead management development.

As a hiring manager for the Emerging Leaders Program, what do you look for?

Mostly, I look for well-rounded people. We are very interested in hiring candidates who have demonstrated strong academic skills, leadership experiences, participation in extracurricular activities, emotional intelligence and self-awareness, analytical skills, drive and intellectual curiosity, a strong work ethic, and an ability to work well with others. Being well-rounded is a key component to being successful during and after our program.

How have you made a difference at GEICO?

I’ve had a lot of opportunity to impact a lot of people in very positive ways. I’d like to think that, through our development efforts, I’ve contributed to the organization having stronger leaders. Along with others, I’ve also helped keep diversity, mentoring and development in the forefront of people’s minds. The work we do here has been very gratifying. There is nothing better than seeing people reach their full potential.

29 years is a long time. What is it about GEICO that keeps you here?

The associates at GEICO are just terrific! I have really enjoyed the relationships I have developed over the years with my fellow GEICO associates in all locations! GEICO’s work environment has also provided me the opportunity to do challenging and important work and to make contributions that improve our workforce. I have enjoyed all of the different areas I have been involved in during my career. Additionally, we have a very collegial work environment, one that is respectful of people’s differences and encourages people to do their best. I’ve been give many opportunities to do what I love and that’s why, 29 years later, I am still here.

What has been your all-time, favorite moment at GEICO?

I don’t just have one favorite moment at GEICO. I get to work with amazing people and so my favorite moments (if I can have more than one) are when I am talking with my associates and helping them develop in some way, and seeing them move into positions of greater responsibility.

If you could tell someone one thing about GEICO, what would it be?

If you like a challenge, are a hard worker, and want to have lots of opportunities to be successful, then this is the company for you.

For more than 12 years, GEICO has hired driven, bright early careerists into our Emerging Leaders Program. We offer two tracks – IT and Operations Management. If you are looking for an opportunity to be challenged, mentored and inspired, this may be the program for you. Learn more at geico.jobs/oncampus.

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