Category: Claims

Memory of the Month … auto damage training

By on March 22, 2011 at 9:57 AM

In honor of GEICO’s 75th anniversary, we’re sharing an image from GEICO’s past each month this year and inviting you to exercise your caption-writing skills. GEICO is renowned in the industry for the quality of its training programs. In this 1970s photo, a group of fledgling claim adjusters attends a training session, paying rapt attention […]

Posted in: Claims

Capturing memories of accidents while they’re fresh

By on June 18, 2010 at 4:00 PM

By guest blogger Monica M., claim supervisor, Florida Have you ever had one of those moments when you can’t remember something really simple? Most of us can remember what we did yesterday, but how about Tuesday last week, or the third Monday of last month? Now imagine that you are being asked to recall something […]

Posted in: Claims

Mechanical Breakdown Insurance reassurance

By on June 1, 2010 at 9:45 AM

By guest blogger Holly Z., performance monitoring analyst, San Diego Recently I discovered that my vehicle needed to have its transmission replaced. I couldn’t believe it! My vehicle was only five years old and I kept it in immaculate condition. I took it to the repair shop and the mechanic told me that it was […]

Posted in: Claims

What to do when your car’s been dinged

By on May 21, 2010 at 4:06 PM

By guest blogger Katie R., claims adjuster, Tucson As a GEICO claims adjuster, I help our customers after they’ve had an accident. Many tell me that they were nervous or scared at the scene of the accident and didn’t think to get all the information our claim service representative wanted. My response to this may […]

Posted in: Claims

What makes GEICO tick?

By on April 6, 2010 at 11:11 AM

Guest Blogger: Chandler A., claims manager, Macon, Ga. At GEICO, being “fanatics for outstanding customer service” is the fabric of our corporate culture and the primary building block for all that we do. My view on this comes from a unique perch. You see, I happen to be the only “me” there is in this entire company. […]

Posted in: Claims

We are all witnesses

By on March 24, 2010 at 7:55 AM

Guest Blogger: Monica M., claims supervisor in Lakeland, FL Recently, a friend of mine got in an auto accident. When he told me about it, he was adamant that he’d had a green light; that the other party violated his right of way. Unfortunately for him, there were several witnesses who contradicted his version of […]

Posted in: Claims

Choosing a Body Shop

By on March 11, 2010 at 7:24 AM

Guest Blogger: Bill K, auto damage supervisor, Maryland You’ve had an accident; now where do you turn for repairs to your vehicle? Take a quick look in the phone book – there are probably dozens of body shops in your area that would be more than happy to fix your vehicle. How do you pick […]

Posted in: Claims

Welcome to!

By on March 1, 2010 at 7:10 AM

Greetings, and welcome to the GEICO Blog, where I’ll be your host. I’ve been at GEICO for 26 years, so I know a thing or two about this company and the insurance industry. I’ll be posting here regularly, and if you have a question, I’ll be able to answer it … or I’ll know where […]

Posted in: Claims, Marketing & Communications, On the Web, Sales and Service

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