Memory of the Month: Break time?
By Greg Marsh on July 31, 2012 at 8:43 AM
Posted in: Odds & Ends
Each month, we share an image from GEICO’s past and invite you to exercise your caption-writing skills.
It’s 10:55 – do you know where your colleagues are? Your typical GEICO associate is a hard-working, dedicated professional, committed to providing you, the customer, with the best possible service. The woman in the foreground of this photo appears to be just that sort, and the room she’s in is clearly designed to accommodate many more like her. But where are they?
If this were a nighttime photo, you might expect a mostly empty room, but the bright light from the windows – not to mention the clock in the top left corner – says, “mid-day.” And yet the woman seems to have the place mostly to herself. You can imagine her looking around and saying, “Where’d everybody go?”
Perhaps you can answer that question for her in the comments.
‘Second year in a row I’ve been picked to work Christmas Day, crazy.’
This is pre-Lean Six Sigma. The entire work station you see here belongs to her.
On the phone, she says to her customer, “Yes, I can get you proof of insurance. Thank you for mailing in your application and payment. I will look through my manuals to get the correct form to use, pick out the paper from my file, type up the card myself and use this nifty computer to stick count your call today.”
She missed the memo of free cake in the breakroom.
GEICO associate says “Don’t worry Sir, that noise in the background is just the fire alarm. I will stay on the phone with you”
I think this is may be an applicant preparing for their role-play interview. Right now she is hearing “Okay, so you will have 8 minutes to read through the manual…..”
You cant release a call during the TPA fire alarm or not!
To the customer on the phone she is saying “Yes ma’am we do have a snow emergency in effect here. No Ma’am, I didn’t sleep here last night, but the cross country skis I got for Christmas worked just fine.”.
“No I am not a caveman nor cavewoman. What on gods earth are you talking about? You got a online quote . Do you mean over the phone? No I dont know the lizard??? Is there somthing I can help you with?
Clearly, the bean burrito was not a wise choice.
Sign out meeting!
Nor was that garlic tablet after breakfast.
Aspect is not working AGAIN!
“Well, sir, my shift ended almost an hour ago, but I’d be happy to go over the coverage limits with you. Again.”
Where is everybody, where did everybody go??
” No Ma’am, i’ve only been called bulimic by half my village, the other half thinks i’m a model. lunch is not a priority”.
I’m sorry sir she is not available at this time, she is at lunch, but I will be glad to help you with any questions you might have, can we start with your policy number. Yes sir, we are here to help you 24/7 including nights, weekends and lunches……
“So I told them, ‘If you don’t like the way I do things then too bad, go tell it to HR.’ That was an hour ago.”
If you dont like there is the door…… Bobby jim susie larry jill WHERE IS EVERYONE???????????
LIKE IT LIKE IT
“I knew i should not have taken this call…I only had 10 minutes before my break…”
“Do you mind holding for me while I contact the provider for you?” “Let’s see… Rs”
Sorry this is taking so long, there is only a few of us here today. Everyone else is in training, learning how to work on these new devil machines. I think they call them computers or something.
She was actually faster with that book thn the old pc behind her! Even with the 4.77mhz processor and whopping 10 Mbyte hard drive.
“Hi tech support. You’re in Seattle you said…”
Ah good times!