Memory of the Month: I’ll connect you!
By Greg Marsh on August 30, 2011 at 2:46 PM
Posted in: Sales and Service
In honor of GEICO’s 75th anniversary, we’re sharing an image from GEICO’s past each month this year and inviting you to exercise your caption-writing skills.
GEICO has always prided itself on its use of the latest technology. Back in the 1950s, the switchboard hardware you see here, operated by swift and sure-handed employees, comprised a state-of-the-art call-handling system.
GEICO still employs some human operators, but we no longer need more than one per location. These days, the vast majority of our incoming calls are quickly and automatically steered to available associates with the expertise to meet the callers’ needs, whatever they may be.
The supervisor standing behind these ladies doesn’t seem too pleased to have a photographer intruding. What do you suppose she’s thinking?
Thank you for calling GEICO! Please hold while I transfer you to the future.
If you don’t like me standing here, then Photoshop me out… Oh wait, that hasn’t been invented yet. Never mind.
60 Years and still the same headsets!
The Internet Department is ready to jump on the phones if too many people are on hold, as they wait for the Internet to be invented.
She’s mad since once of the ladies forgot to mention the Retention Center and now all heck is going to break loose.
If i have to monitor one more call for CI, I might burst
Gladys and her flowered sleeves… Always trying to one-up me…
NO! Seriously, get out of here!
Have you checked in at the front desk and sign the log sheet?
Sorry but my associates are not going into call work for your picture……
@Bx. HILLARIOUS
Hmm, no men allowed in here!
looks like they are playing a big piano…
“Thank you for calling GEICO. Your call may be montired and/or recorded for quality purposes. Please listen carefully as our menu has changed. If you are calling with regards to an accident or claim or need emergency roadside service, press 1.
For a quote on a new policy, press 2
For setup of an automatic payment, press 3
To make or schedule apayment, press 4
To request a policy balance, press 5
To request an insurance card, press 6
For customer service, press 7
To repeat this menu, press 0.”
Just kidding! How may I direct you call?”
i always lose at musical chairs….
Crap, I am out of dress code. I knew I should not have worn this sleevless shirt! Great, now i have to go home and change.
“Aww geeze if I had known you guys were coming I would have taken care of my ‘headset’ hair!”
We have clearance, Clarence. Roger, Roger. What’s our vector, Victor?
I don’t think safe workplace ergonomics is being used in that dept..
Now I have one more to monitor!
First they put my desk in the basement………now someone has taken my stapler !!
Now, Mr. Camera guy is getting way too near my piece of cake, last time, I got no cake.
Why does Janice always wear her headset on the wrong side? We need uniformity in this operation…even a caveman could do it!
I couldn’t help but notice that everyone had great posture!
I think the gecko would have had a hard time getting tangled up in all those wires!!!
i wonder if they answer the phone like that comedian lilly tomlin….ONEEEE RINNNGGGGY DINNNGYYY TWOOOOO RINNNGGGGY DINGGGGYYYY TREEEEEEE RINGGGGYYYYY DINGGGGYYYYYYYYY….IM SWORRRY YOUR PARTEEEE IS NOT ANSWERING….
thought to the camera man…..of course they’re not talking and typing at the same time!! what do you think this is; 2011???!!!
DJ Dandelion Sleeves on the 1s and 2s up in da hizzouse!!
Please don’t tell me you heard Lois not use proper hold courtesy?!
Lucy and Ethel should be in shortly to relieve a couple of you for lunch…..
Their AHT goal was what?
When you know who goes on break i’ll finish the story….
“Look at lefty down there, She thinks she is so smart”!
“Of course I’m serious. I’m always serious! Now stop calling me Shirley!”